Shop Policies

Final Sale & Returns

All sales are final once payment is processed. Due to the nature of fragrance, returns, exchanges, or refunds are not accepted. Please review product descriptions carefully before purchasing.

Damages, Leakage & Shipping Issues

Please inspect your order immediately upon delivery. If your package arrives with leakage, damage or any issues related to the bottle or packaging, you must contact me within 48 hours of receipt. Claims reported after the 48-hour window may not be eligible for review or resolution.

To help me assist you quickly, please include clear photos and/or video of the issue including the outer packaging and the affected item. This timeframe helps ensure concerns can be addressed promptly and fairly.

Promo Codes

Promo codes must be entered at checkout and cannot be applied after an order has been completed.

Order Changes

If you need to add items or make changes to your order after checkout, please email me within 48hrs of placing your order. Changes must before your order has been processed and are subject to availability.

Checkout Notes

Notes left at checkout are not viewed until order processing begins. For time-sensitive requests, email is the best way to reach me.

support@ethereal-elixirs.com

Processing & Communication

The current turnaround time is 21–28 business days, excluding weekends, holidays, and scheduled closures. This covers order processing and preparation; shipping transit time is additional.

Ethereal Elixirs will be closed for vacation October 3–12. Regular business operations will resume October 13. Order processing, fulfillment, and responses to emails and messages will pause during this closure. These dates do not count toward the 21–28 business day turnaround time.

Processing will resume October 13, with orders fulfilled in the order received. Emails and messages received during the closure will be answered as soon as possible after reopening.

Thank you for your patience and support!